FAQ
Use the Search Bar at the top of the page to enter your part number. You can also enter any combination of descriptive keywords, and the search results will list all the items (and assocaited models) found with matching keywords in the item title, or part number field. The Brand, or Manufacturer links on the home page will also allow you to drill-down to models and items within a specific brand or manufacturer.
If your purchase is exempt from sales tax, please send your exemption certificate to Tax.Dept@HobartService.com. Please be sure to include your customer number for faster processing.
Your username is the e-mail address you used when you created your account. If you forget your password, click on the ‘Forgot Password’ link on the Login page and enter your email address when prompted. We will send an e-mail with your password.
Please refer to our Returns Policy which can be accessed HERE or the link at the bottom of the page.
Please call customer service at 877-333-1863 or utilize the Chat icon at the bottom of the screen to speak with a customer care agent 8-8 PM ET Monday-Friday.
All in-stock parts ship the same day if ordered before 8 PM ET Monday-Friday.
All parts ordered online are shipped from our central parts distribution center in Piqua, Ohio.
You can view your order history by logging into your account, clicking the user icon on the top right of the screen, and selecting My Account in the drop-down. From the dashboard, navigate to Order History. Here, you can search for previous orders, view an order's status, or reorder parts.
For details on orders placed before March 2025, contact our customer care team at 877-333-1863.
To view a complete invoice history for your account, go to My Account > Manage Invoices or click here.
Yes. Login to My Account and click Manage Invoices from the left-hand menu. Use the filter option to show unpaid or partially paid invoices.
If you need additional assistance, call customer service at 877-333-1863.
Please call customer service at 877-333-1863 or Chat with an agent live. Customer Care representatives are available Monday-Friday, 8 AM - 8 PM ET to assist.
We accept American Express, Discover, MasterCard and Visa credit cards.
You can contact us by phone, email, through the post, or via chat:
Call: 1-877-333-1863
Email: CustomerCare@HobartParts.com
Post: Hobart Customer Care
8515 Industry Park Drive
Piqua, Ohio 45356
Chat: Click on the CHAT button at the bottom of the screen.
Go to My Account and click the Order History button on the left-hand menu. Within Order History, you can search by Order # and view tracking by clicking the Order.
If tracking isn’t available, please call our customer service team at 877-333-1863, email customercare@hobartparts.com, or click on the chat box at the bottom of the screen.
At this time, Guest checkout is not available. Logging into Hobart Parts provides a simple, user friendly experience while on our website.